Privacy Policy

Welcome to Lescote Solution, a web application provider that provides the application for merchants who use the Shopify platform to operate and enhance their e-commerce websites. These web applications are owned and operated by Lescote Solution.

We respect your privacy. This Privacy Policy describes Lescote's data collection, use, protection, and privacy practices for the Applications. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. The Notice also describes the rights and options available to you with respect to your personal information.

Please be advised that we may ask you to update your information from time to time in order to keep it accurate. Additionally, if you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us and, without us having to take any further steps required by data protection laws, that we may collect, use, and disclose such information for the app purposes.

Personal Data We Process

The Application is available only to Merchants who own a Shopify store. When you install the Application through the Shopify App Store and while using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Lescote collects the following types of information directly from you:

Account & Registration Information

If you register an Account for the Services, we will collect contact and other information such as your name (first and last), email address, phone number, business address, and the name of your employer, your occupation and/or profession.

Login Credentials

When you log in to your Account as a registered user, we collect your username, password, and/or other login credentials.

Payment & Transaction Information

When you sign up to purchase a subscription to the Services, Lescote may collect certain payment information, such as your credit card, and bank account information. Note that we do not directly collect or store any payment information. Payment transaction information is processed and stored exclusively by our third-party, PCI-compliant, payment processors, on our behalf in order to collect fees payable by you in connection with your use of the Services. The information provided to Lescote only includes partial payment or credit card information, and limited transaction information via our payment processors portals.

Please review the Privacy Policy of our current payment provider to learn more:

• Shopify: https://www.shopify.com/legal/privacy

Other Information

Contact information, such as first and last names, and/or email address, address, and state/region collected through our sign-up forms to receive our Application related updates and communications to serve you better in case of any such request or requirement. Information, data, content, documents, and/or materials you provide to us when you fill out forms, answer surveys or contact us (such as your feedback, requests for support, or other communications with us).

Device Information We Collect

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Technical Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies We Use

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

How We Process and Use Personal Data

To operate the Application

We process the Information we obtain from Shopify to identify you and to operate the Application and provide you with its features and functionality. The legal basis under EU law for processing your Information is the performance of our Terms of Service contract with you and our legitimate interest in the operation of the Application.

To provide technical support

We process the Information we obtain from Shopify to send you updates and other communications related to the Application. The legal basis under EU law for processing your information is our legitimate interest in promoting our business by updating users on new features of the Application.

Marketing purposes (with your consent)

If you indicate your explicit consent, we will use your Information to send you marketing communications about our services, including updates about new services that we believe may be suitable for you.

Security and monitoring

We process Meta Data for security and monitoring purposes. The legal basis under EU law for processing Meta data is our legitimate interests in monitoring and securing our Service.

To develop and improve the Service

We process your Analytics Information to understand how users interact with the Application so that we can personalize, develop and improve it. The legal basis under EU law for processing your Analytics Information is our legitimate interest in understanding how the Application is used.

When Is Your Personal Data Shared?

We will not share your information with third parties, except in the events listed below or when you provide us with your explicit and informed consent.

We will share your information with our service providers helping us to operate the Application. These companies are authorized to use your personal information only as necessary to provide their services to us and not for their own purposes.

Service Providers (Sub-processors)

Lescote Solution uses the following sub-processors to Process Personal Data:

• Digital Ocean
• CloudFlare Inc.
• Helpscout
• Sendinblue
• Mailerlite

If you violate the law, we will share your information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling the violation.

If we are legally required, we will disclose your information as required by a judicial, governmental or regulatory authority.

If the operation of the Company is reorganized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), provided that those entities agree to be bound by the provisions of this Notice.

Data Retention

We retain your personal data as long as the Application is installed in your Shopify store. Thereafter, we will continue to retain your personal information as necessary to comply with our legal obligations, resolve disputes, and establish and defend legal claims.

To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) after they cease being customers for tax purposes. In some circumstances, you can ask us to delete your data or we will anonymize your Personal Data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Data Security & Protection

We have put in place reasonable and appropriate security measures designed to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. For example, we use encryption, secure socket layer (SSL), firewalls, and password protection. In addition, we limit access to personal information to those employees, agents, contractors, and third parties who have a business need to know.

We also have procedures in place to deal with any suspected data security breach. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and while we take reasonable steps to provide secure services, by using the Services, you understand and assume the risks associated with your activities on the internet.

European and International Data Rights

The European Union's General Data Protection Regulation (GDPR) and certain other countries' data protection laws provide certain rights for data subjects. If you are a resident of the European Economic Area, the United Kingdom, or another country with data protection laws, you may submit a request to exercise your rights.

Depending on your country of residence, your rights may include:

• The right to be informed — an obligation on us to inform you how we use your personal data.
• The right of access — a right to make a data subject access request for a copy of the personal data we hold about you.
• The right to rectification — a right to make us correct personal data about you that may be incomplete or inaccurate.
• The right to erasure (right to be forgotten) — where in certain circumstances you can ask us to delete the personal data we have about you.
• The right to restrict processing — a right for you in certain circumstances to ask us to suspend processing personal data.
• The right to data portability — a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file).
• The right to object — a right for you to object to us processing your personal data (for example, for direct marketing).
• Rights in relation to automated decision-making and profiling — a right to transparency about any profiling we do, or any automated decision-making.
• Withdraw Consent — the right to revoke any consent you may have previously given us at any time.
• File a complaint — the right to file a complaint with a supervisory authority about our collection and processing of your personal information.

Exercising Your Rights

These rights are subject to certain rules around when you can exercise them. If you are located in the European Economic Area and wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.

How to Contact Us